Indie store update
Open for business: Stewart's Hardware Nowra
Stewart's Hardware Nowra is open for business
Stewart's Hardware Nowra is open for business
 
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Home Timber & Hardware wins on customer service and closure of Porters store
HNN Sources
Stewart's Hardware offers something different in Nowra (NSW); Home Timber & Hardware is Hardware Store of the Year according to the recent Roy Morgan 2015 Customer Satisfaction Awards; and Porters to close its Northern Beaches store in Mackay.
Alternative to big boxes

Nowra local James Stewart has opened his new store, Stewart's Hardware Nowra, in the wake of Masters collapse earlier this year. He told the South Coast Register: "The way we fit in we're like a convenience hardware store, not the big box Bunnings and I like it that way.

"We're a small business and I've found the town generally likes to support the smaller people. At the end of the day I'm also buying myself a job and creating employment for a few of the guys I used to work with."

With 21 years experience and many strong connections from his former role at Walsh's Hardware, Stewart hopes the business will continue to receive local support. He said: "I know a lot of people around here and I've even applied my name to this business so I'm hoping it grows. The staff are all likeable people and I know it's going to take a bit of time to build but we'll get there."

The store caters to both weekend DIYers and tradespeople.
Customer satisfaction awards

Home Timber & Hardware (HTH) has been crowned Hardware Store of the Year for a third time in four years at the Roy Morgan 2015 Customer Satisfaction Awards. Satisfaction ratings are collected from Roy Morgan's Single Source survey of approximately 50,000 Australians annually, the largest survey of its kind.

Customers were asked to rate their shopping experiences with individual brands across a range of sectors and, based on 12 months of data. HTH's customer satisfaction consistently rated ahead of other hardware retailers such as Bunnings or Mitre 10.

James Aylen, HTH general manager said credit for winning the number one customer ranking belongs to passionate staff working in the independently-owned and operated Home stores, and company-owned sites. He said: "Our advice, expertise and customer service is what attracts so many tradies and DIY customers...This win is testament to the hard work and dedication everyone continues to put into delivering exceptional service to our customers.

"Customers know when they walk into one of our stores they'll receive the right service, the right advice and we'll deliver in full every time. To be recognised yet again as one of Australia's top retail brands is an honour for HTH and very significant in our highly-competitive sector."
Mackay's Porters closes a store

Porters has announced it is closing one of its stores after a drop in the region's construction demand. The company will stop operations at its Northern Beaches stores but its Mackay city store will remain open. In a statement, chairman Barry Porter said the business was no longer sustainable after housing approvals dropped from 102 in December 2011 to 10 in January this year.

In late 2015, the Mackay-based family business said it it would be cutting a number of jobs, due to tough market conditions.

Related:
Indie store update: Porters in Mackay to cut jobs - HNN
HNN Sources


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